PURCHASE FAQ - Frequently Asked Questions

Can I use the film as a fundraising event for my organization?
If you'd like to screen Every Child is Born a Poet as a fundraiser for your organization, please contact When In Doubt Productions, Inc. at everychildisbornapoet@yahoo.com to discuss rates.

What forms of payment do you accept?
We accept MasterCard, Visa, American Express, and Discover credit and debit cards. To discuss using a purchase order, please call 1-888-304-0043

How much does shipping cost? When will my order ship?
Shipping charges are based on the total weight of the order and are calculated at check-out. The cost to ship a single DVD within the continental U.S. is $2.99 and the cost to ship a single VHS tape within the continental U.S. is $3.99. International orders, and orders of multiple copies, will be slightly more. You will always have the opportunity to review shipping charges prior to completing your order. All orders are typically shipped within 24-48 hours after they are placed.

Can I purchase the film if I live outside the U.S.? Will I be able to view it?
You may purchase the film regardless of where you live; we will ship your tape or DVD anywhere in the world. All VHS tapes are available in NTSC format only and will be viewable only on NTSC-compatible VCRs and monitors (NTSC is the broadcast standard in North America, Latin America and parts of Asia). At this time we do not have PAL or SECAM videotapes available. DVDs are All-Region, but are also encoded in NTSC format. Since most DVD players are multi-system, however, our DVDs should be viewable on the vast majority of DVD players sold around the world.

Are my order and personal information secure?
Our online store, hosted and maintained by our partner CustomFlix, uses industry-standard security protocols and procedures to ensure the security and privacy of all information you submit. Secure Sockets Layer (SSL) software is used to encrypt all sensitive information you input, in order to protect the security of your information during transmission. They use commercially reasonable methods to secure your information, such as storing your credit card and tax ID information in an encrypted manner, using appropriate firewalls, and keeping certain servers inaccessible to outside networks. They reveal only the last four digits of your credit card numbers when confirming an order, and credit card data is transmitted via secured connection only during purchase authorization by the credit card processor.

What do you do with the personal information I submit?
Our online store is hosted and maintained by CustomFlix. When you place an order, CustomFlix employees will use the information you submit to fulfill your order. When In Doubt Productions, Inc. will also receive this information, so that we can support you as a customer. Neither When In Doubt Productions, Inc. nor CustomFlix will sell, rent, or transfer your information to any third party except as required to support the normal operations of our businesses. CustomFlix has an "Opt-in" Policy for promotional e-mailing and sending of other promotional materials. When you first set up a CustomFlix account (as part of the process of purchasing our film), you will have the opportunity to elect to receive offers and promotions from CustomFlix. You may choose not to receive any such offers, and this will not affect your order in any way. You may of course update your contact information and preferences, and opt-out of promotions and offers, at any time. Refer to the CustomFlix site for a detailed explanation of CustomFlix's privacy policy, which explains how they collect, share, and protect your personal information. When In Doubt Productions, Inc. respects and honors your privacy and does NOT sell, give, or share your name, e-mail address or any other information you submit with any business, organization or individual. We may contact you periodically with updates regarding the film, but you can choose not to receive these if you wish.

What is your returns policy?
You may return your purchase to CustomFlix if they have sent you the wrong title, if the DVD or tape you received is physically defective, or if the DVD will not play in your DVD player. Returns for any other reason will not be accepted. To return an item, you must first obtain a Return Merchandise Authorization (RMA) from CustomFlix. RMAs can be received by contacting CustomFlix within 2 weeks of the date you received your shipment. They will provide details regarding where and how to send back your tape or DVD.